No. You can browse the catalog and read every course description without signing in. You need an account to enroll, track progress, or earn a certificate.

Use the Register for free button in the top bar. You will need a working email address, a username and a password. Registration itself is free; individual courses may be paid.

Open the course from the catalog and choose Enroll. Free courses open straight away. Paid courses go into your cart, and access starts as soon as your payment is confirmed.

A current version of Chrome, Firefox, Edge or Safari, and a reasonable internet connection for video. Nothing to install. The site works on phones and tablets, though longer assignments are easier on a laptop.

It depends on the course. Self-paced courses let you work through the material whenever you like. Scheduled courses have start dates and assignment deadlines, which are shown on the course page before you enroll.

Access stays with your account for as long as the course is on the platform. If we ever retire a course you have paid for, we give notice first so you can finish it. The details are in section 6 of the Terms and Conditions.

You can view everything in the browser, and some courses offer downloadable handouts. Bulk downloading or redistributing course material is not allowed, as set out in section 7 of the Terms and Conditions.

Yes. Most courses include a discussion area where you can ask the course team and other learners. Use Contact Us for account, billing or technical problems rather than course content.

Tracks group related courses into a route through a subject, so you can see a sensible order rather than picking courses one at a time. Browse them on the Scale-Up page.

No. There is no monthly or yearly plan and nothing recurring. You buy the courses you want, one at a time, and you are charged once per purchase.

Add courses to your cart and check out. Payments are processed by Paymongo, which supports cards and the usual local e-wallet options. Your full card details never reach this platform.

Yes. The cart holds as many courses as you like and you pay for them in a single checkout. Each course is then enrolled separately on your account.

Yes, within 14 days of purchase, as long as you have not completed more than a quarter of the course and have not been issued its certificate. Ask through Contact Us with the course name and the email you paid with. Full terms are in section 5 of the Terms and Conditions.

We process approved refunds back to the original payment method. How quickly it shows up is up to your bank or wallet provider, and is usually a few business days.

A confirmation is emailed to the address on your account when the payment clears. If it has not arrived, check your spam folder first, then tell us and we will resend it.

Meet the course's stated completion requirements, which usually means passing the graded assessments. The course page lists what is required before you enroll.

No. A certificate confirms you completed a specific course here. It is not an academic degree and carries no credit or professional accreditation unless the course page explicitly says otherwise.

Yes. Each certificate has its own link that you can put on a CV or a professional profile, and anyone with the link can verify it.

Use the Forgot password link on the sign-in page. A reset link goes to your registered email address and is valid for a limited time.

Both live in your account settings, reachable from the menu under your name in the top bar. Changing your email address requires confirming the new one.

Try a different browser or network first, since most video problems are local. If it persists, send us a message with the course name, the unit, and the browser you are using.

You can request deletion from your account settings. Deleting an account is permanent and does not automatically refund courses you have already bought, so check the Terms and Conditions first if a refund matters.

Change your password immediately, then contact us so we can help secure the account. Never send us your password.